I am so fed up of work.
This week has been crap to say the least. Monday’s completion went wrong as the tenant in the property vacated with immediate effect and my client was paying extra for the purchase just because a tenant was in the property. After a price reduction was agreed (even though we had exchanged contracts) everything was ok (I hope!)
Yesterday would have to have been the worst day EVER at work. My case load has slowly gone up as I had completed on a lot of my files. I had calls from all my clients kicking off at the same time.
I call up my client as I he wanted to speak to me and left a message for me to call back. I return his call and confirm that as we are selling a house we are responsible for answering any enquiries our buyers have. He didn’t get why. This is the second buyer he has had as the previous one pulled out. We had a copy of the valuation report for the current buyers and my client questioned what was in there. “The person who carried out the survey isn’t qualified” no of course he isn’t!! He is just paid to value a property out of thin air!! He continued to shout at me as if I was stupid and that everything was my fault, clearly. I apparently shouted back as I was frustrated. I managed to get him to answer the enquiries, a whole 35 minutes later!!
Then I had to call another client back (company policy is all call backs must be done in the same day, even if at 5pm!!) I returned this clients call. She is selling a leasehold flat with a very unresponsive landlord. She asked me to confim to her landlord that she will not pay any rent until the questionnaire is answered. I did as she instructed me to do. She calls in and states that she spoke to the landlord and he felt threatened by my letter requesting a response to the standard leasehold questionnaire we have. And then she went in for the kill, her exact words were “you’re useless” I asked her to repeat it (as I was shocked more than anything) which of course she did. I couldn’t speak. I just burst into tears. Two clients in a row either having a go at me or taking their frustrations out on me.I had been calling her landlord and writing to him with no answer, but of course it was my fault.
On both files I had done everything I could have. I couldn’t have done anymore than I had done, unless I physically flied to them to get a response! I’m fed up of clients taking their anger out on me and fed up of my job.
I no longer look forward to work. I’m sick of it. It’s just a means to an end at the moment. Granted clients have expectations BUT cut me a bit of slack. I guess I’m used to pleasing clients and not having any complaints so the first or two complaints hit the hardest. Luckily my team leader helped me out and told me not to worry (and said I’m not dead inside, which made me laugh). I need a break, a big long break away from everything!
